Eezehaul News | TPN Gatwick

LATEST EDITION

What’s happening at Eezehaul

News from across the office, warehouse and transport teams – plus the simple reminders that help keep freight and information moving.

OUR TEAM

A changing team

Office team update

Chloe has left the business and we are recruiting for new office staff. We would like to thank Chloe for her contribution and wish her well for the future.

Becky will also be leaving us at the end of the month to start her maternity leave. She will be a big loss to the office while she is away, but we wish her all the very best and hope she enjoys this exciting new chapter.

We all had to start somewhere.
Please be patient and considerate with all new drivers, office and warehouse staff while they learn the job and get up to speed.

Humorous congratulations image for Tom passing his HGV Class 1

Congratulations Tom!

A big congratulations to Tom on passing his HGV Class 1 licence – a great achievement and well done from everyone at Eezehaul!

Driver update

Several drivers are currently off sick, with some absences potentially lasting longer. We wish them well and thank everyone who is helping cover. Please keep on top of ePODs, clear photos, discrepancies and report any problems while still on site.

NEW CUSTOMERS

New customers on board

First impressions count

When we bring a new customer on board, it is really important that we look after them extra specially during those first few weeks. We want to give them the WOW factor and show them from day one that they have made the right decision choosing Eezehaul.

If you spot a problem, say something and get it sorted before it becomes an issue. We have worked hard to win their business, so let’s not stumble at the first hurdle!

New warehouse customers

New TPN customers

HELP SPREAD THE WORD

Could this be our next customer?

Drivers – keep an eye out for new businesses while you are on your rounds. At every opportunity, give out one of the new A5 Eezehaul leaflets from your driver pack. One leaflet handed to the right person could turn into our next new customer!

TRANSPORT & WAREHOUSE

Pallets: the right approach

Collections – freight must be on a pallet

Do not collect freight that is not on a pallet. Tell the office before collecting so arrangements can be made and the requesting depot can be charged for an empty pallet, wrapping and banding where required.

Deliveries – pallet removal requests

We are not waste carriers. If a consignee asks for the pallet to be taken away, tell the office before agreeing or removing it. The office can then advise and arrange a disposal charge.

Please help us keep waste to a minimum

We spend a lot of time and money each year clearing waste from deliveries, usually broken pallets, shrink wrap and cardboard. The front yard skip is for Eezehaul business waste and damaged freight cleared for disposal through the TPN claims process – not staff private or household waste.

OFFICE

Communication is key

Attention to detail makes a big difference.

When sending an email about a consignment, please start the subject line with the consignment number. It gives whoever receives the email an immediate reference point and means they can start looking into the issue straight away.

Include the important information from the start, be clear about what the issue is and make it easy for the next person to pick it up and deal with it.

EMAIL SUBJECT12345678 – Delivery issue / updateStart with the con number. It takes seconds and can save everyone a lot of time.

GETTING THE BASICS RIGHT

Simple checks prevent avoidable problems

Reference yellow collection label — **Reference label**

Incomplete yellow collection label — **Incorrect / incomplete**

Please complete the FROM, TO and CON. NO. details clearly. Incomplete labels make it much harder to identify freight if it becomes separated, misrouted or there is a problem later in the network.

Returned pallets – please label them

Any pallet being returned must have an orange RETURNS label attached. Write clearly on the label why it is being returned – for example refused by customer, damaged, incorrect goods or delivery not required.

This lets the warehouse and office teams immediately see why the pallet has come back and what action is required.

SAVE THE DATE

Christmas Staff Party

Saturday 5 December 2026

Brighton & Hove Greyhound Stadium

Put the date in your diary. Further details, including timings and arrangements, will follow.

BE PART OF OUR STORY

This is your news too.

Got a funny story, a great photo from your day, something unusual you’ve delivered, a customer compliment, an achievement outside work, a charity event or something you think everyone would enjoy?

Whether you work in the office, warehouse or out on the road, send it in and help us fill the next edition.

Send us your story

PREVIOUS EDITIONS

Eezehaul News archive

Issue 01Autumn 2026

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